The Kenya government e-citizen platform, which is used to process e-visa applications, has not been operational since July 24, 2023, and is down until further notice due to technical issues.

During this period, applicants from visa-required countries will not be able to submit or track new eVisa applications but can use any airline to enter Kenya under a visa-on-arrival, endorsed as a stamp in the entrant’s passport. They will be subject to the normal e-visa fee upon entry.

In a statement issued by the ministry, they said visas will be issued at entry points and airlines are advised all to on-board travellers destined to Kenya.

“There is currently a challenge in the government’s e-Citizen platform that is impacting the processing of e-visas. Consequently, travellers will be issued a visa upon arrival at all entry points in Kenya,” the statement read in part.

Information, Communication, and the Digital Economic Cabinet Secretary, Eliud Owalo, had earlier confirmed that there was an issue with the platform.

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