South African Airways (SAA) continuously strives to keep you abreast of any forecasted changes that might affect the travel plans of our mutual customers. Due to operational reasons, SAA envisages some consolidation on certain routes and flights effective 28 October 2024.
SAA prides itself on providing the travelling public with a fleet that performs optimally and to this end will adjust the flying program to accommodate this requirement. Customers booked to fly on SAA services on the affected day will be re-accommodated to the next available flights operated by SAA.
SAA urge their trade partners to manage their booking queues and communicate these changes to our valued customers accordingly.
Assistance for SAA Customers
Passengers booked on the flights affected by the Time change will be re-accommodated on the next available flights operated by SAA, should this time not suit the passenger. The agent may select another suitable date in the same cabin class on the services of South African Airways.
Re-accommodation
Assistance will be provided to all customers holding a valid ticket on South African Airways (083 Ticket) and to passengers holding a through-fare ticket on another airline that includes the affected flight.
It is recommended that customers refer to the issuing office for assistance with ticket re-issuance.
Customers who have booked their ticket via the SAA website or call center must contact the Call Centre on +27 11 978 1111 for assistance with rebooking and reissue of their ticket.
Customers who have booked through a travel agent should contact their travel agency directly for assistance in this regard.
Travel Agents requiring assistance should call Trade Support at +27 11 978 1111 and select option 3, or at +27 11 978 9990, between the hours of 08:30 AM and 5:00 PM, Monday to Friday alternatively send an e-mail to: tradesupport@flysaa.com for assistance.
For reissue of tickets kindly mail your request to: SAAschedulechange@flysaa.com
Re-accommodation Policy Process and Conditions
Revenue Tickets Process if re-accommodation is accepted
If the customer accepts the re-accommodation on the next SAA operated flight the following will apply:
a) The original ticket will be used as the exchange document for the new SAA operated flight and must be endorsed “SKCHG due OLD SCHEDULED FLT NO/DATE” in the endorsement box. Eg; “Skchg due SAxxx/ddmm.
b) Additional taxes, (if applicable) for ticketed passengers will be absorbed by SAA. The ticket must be re-issued as NO ADC in the same cabin class.
If the customer does not accept the re-accommodation on the next SAA operated flight but chooses an alternative flight; the following will apply:
a) The original ticket will be used as the exchange document for the new SAA operated flight and must be endorsed “SKCHG due OLD SCHEDULED FLT NO/DATE” in the endorsement box. Eg; “Skchg due SAxxx/ddmm.
b) Additional taxes, (if applicable) for ticketed passengers will be absorbed by SAA. The ticket must be re-issued as NO ADC in the same cabin class.
All tickets must be re-issued on or before the 28 March 2024.
Process if re-accommodation is not accepted
If the customer does not accept the re-accommodation on the next SAA operated flight but defers travel without a firm date, the following will apply:
- The affected sector must be cancelled so that the passenger is not a no-show.
- If the sector is not cancelled and the customer is a no-show, the no-show penalty as per the standard fare rule will apply at the time of re-issue.
- Any additional taxes and no-show fees, (if applicable), must be collected by the issuing agent. The ticket must be re-issued reflecting the additional collection.
- All tickets must be reissued before the expiry of the original ticket validity.
- If the customer no longer wishes to travel, the booking must be cancelled, and the following
